Infection protection Germany

FAQ & Help

General information on infection control training

What is infection control training?

Infection control training is a legally required training course in accordance with Section 43 of the Infection Protection Act (IfSG). It provides basic knowledge about hygiene, infection control, and the safe handling of food or other sensitive areas of work. After successful completion, you will receive a certificate that you must present to your employer.

All persons who work professionally with perishable foods, are employed in communal catering or gastronomy, or work in certain areas of health care and education must provide proof of infection control training before their first day of work.

Yes, infection control training is mandatory nationwide for certain activities in accordance with Section 43 of the IfSG (Infection Protection Act) and is a prerequisite for starting work in these areas.

Yes, provided that the content and procedure comply with legal requirements and the instruction is provided by an authorized physician or on behalf of a health authority, online instruction is legally equivalent to on-site instruction.

Validity and evidence

How long is the certificate valid?

The certificate of initial instruction pursuant to Section 43 of the Infection Protection Act is generally valid indefinitely, provided that it was issued properly before the employee started work. In addition, employers are obliged to regularly instruct their employees on hygiene and infection control. This legally required refresher training, also known as follow-up instruction, must take place at least every two years and is carried out by the employer.

No, you do not have to carry the certificate with you at all times during your working day. It is usually presented to the employer at the start of the employment relationship and stored in the personnel file. However, it must be available for presentation upon request by the employer or during inspections by the competent authorities.

Without valid infection control training or the required annual refresher course, you may not be employed in the relevant areas of activity. Violations can result in fines, consequences under labor law, or legal problems for the employer. It is therefore important to complete both the initial training and the regular refresher courses on time.

Online instruction with us

How does the online instruction work?

You book the infection control training online and confirm your identity with a valid ID document. You will then be given access to the training content. After working through the content, you will answer a series of final questions. Upon successful completion, your certificate will be generated and made available for immediate download.

The online training usually takes about 60 minutes. The actual duration depends on your individual learning speed.

After successfully completing the training, your personalized certificate will be generated immediately. You can download it directly and submit it to your employer.

Yes, the online platform is optimized for use on desktop computers, laptops, tablets, and smartphones. The only requirement is a stable internet connection.

The cost of the online instruction is €28.00. This is required by law. The fee will be clearly displayed during the ordering process before you complete your booking.

Identity verification is required by law and is a mandatory part of infection control training in accordance with Section 43 of the Infection Protection Act. It ensures that the person completing the course is actually the same person in whose name the certificate is issued.

Since the infection control training certificate is a personal and legally relevant document, it may only be issued to the verified person. Identity verification therefore serves to protect against misuse and ensures that employers and authorities receive a valid and correct certificate.

Without successful verification, the course cannot be activated and no certificate can be issued for legal reasons. Once the identity check has been completed, access will be automatically activated and you will be able to use the course in full.

If you have any questions about verification or need assistance, please contact our support team. The fastest way to reach us is via WhatsApp.

Common problems

I can't log in. What can I do?

First, please ensure that you are logging in via the correct login area.

Please go to the LOGIN page. Then check that you are using the email address you used to place your order. Pay particular attention to possible typos, as ".de" and ".com" are often confused, or double dots and transposed letters are accidentally entered.

If you still cannot log in, please use the "Forgot password" function on the login page .

Open the email sent to you to reset your password and assign a new password. If you do not receive an email, please check your spam folder and search for the sender or the word "password."

If you continue to have problems logging in after following these steps, please contact support and provide your name and the email address you used when placing your order. The fastest way to reach us is via WhatsApp, so that we can help you quickly.

In individual cases, the certificate may be issued in the name of the person who paid, for example if the booking or payment was made via another person's PayPal account. However, the person who completes the infection control training and verifies their identity with an ID document is always the person for whom the certificate is issued.

If you have completed the training yourself and uploaded your own ID, but the certificate was issued in a different name, this can be corrected manually. In this case, please contact our support team directly.

For fast processing, please contact us via WhatsApp. Please provide us with your full name, the name of the person making the payment, and the email address used for the booking. Our support team will review the transaction and arrange for the certificate to be corrected.

If your status is "In progress," the identity verification process has not yet been completed. Identity verification is carried out via a separate link that will be sent to you by email after purchase. Only after successful verification will your access be fully activated and you can start the course.

First, please check your email inbox and spam folder for a message regarding identity verification. This email will contain a personal link that you can use to confirm your identity. Once verification is complete, your status will change automatically and the course will be available to you.

If you have not received an email for identity verification or cannot find the link, please contact our support team. For a quick resolution, the best way to reach us is via WhatsApp. Please provide us with your name and the email address used when placing your order so that we can immediately verify and activate your account.

For legal reasons, the course cannot start without completed identity verification.

If the video is not displayed or does not start on the course page, this is usually because the course has not yet been actively started. Please scroll down on the course page and click on the "Start learning" button. Only then will the course start and the video content become visible or playable.

If the video still does not work, please refresh the page or open the course in a different browser. If you still need help, please contact our support team. The fastest way to reach us is via WhatsApp. Please send us your name and the email address you used when placing your order so that we can check your access directly.